Treatments

What to expect when you visit

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• Street parking is available close to the salon except between 10 and 11am Monday to Friday There is a public car park next to Kelvedon Institute

• When you arrive come into the hairdressers and go up the stairs behind the reception desk. Ideally please arrive 5 minutes before your appointment.

• If you need any help with the stairs please let Louise know on booking. Have a seat in the small waiting area at the top of the stairs.

• If this is your first visit we will conduct a full consultation. You will need to complete a form with your personal details, give GDPR consent on how we communicate, and sign the consent form. Most follow up treatments then start with a brief catch up and check on your reasons for coming for treatment.

• We will agree on what the session will include, and you will use the bathroom and undress if required.

• Most treatments take place lying on the massage couch. All treatments are adapted to your needs and care is taken over your comfort. If you find it difficult to lie flat or have any other concerns please contact Louise prior to your appointment so we can discuss how to help you best.

• At the end of your treatment you will get dressed and be offered water, aftercare and self-care suggestions may well be given.

• You will receive a check-back email after your first visit.

After-care advice

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• After a treatment we recommend that you plan some quiet time to rest.

• Drink plenty of water to rehydrate the body

• Avoid stimulants such as alcohol, caffeine, tobacco

• Do not undertake strenuous exercise afterwards

• Do gentle stretches and mobilizations if so advised

• You may feel slightly worse before you feel better, feel tired/ wiped out, or experience symptoms such as headaches,muscle aches, feeling a bit low or emotional for a couple of days. This should pass.

• Contact your therapist if you have any concerns

Cancellation Policy

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• If you need to change or cancel your appointment you can do this via the online booking system up to 48 hours before your allocated slot or please contact Louise directly with as much notice as possible.

• We try to be as flexible in terms of changes but please be aware that no-shows and cancellations/ changes within 24 hours of your appointment cause loss of income so are liable to a charge up to the full cost of the appointment.

• If you have paid a deposit to secure your slot this may be non-refundable if you breach the cancellation policy.

• Failure to pay a fee requested or repeatedly cancelling or changing appointments at short notice will result in no further appointments being offered.

Payment

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• Payment for each treatment or service in clinic should be with card or in cash at the time of your vsit. Bank transfers are most welcome; please complete the transaction on the day of your service.

• You may be required to pay a deposit for your treatment through the on-line booking system. If you cancel within 24 hours of your appointment without contacting Louise or do not show up for your appointment this deposit is non-refundable in accordance with the Cancellation policy.

• Administration charges may apply if payments have to be chased; repeated failure to pay promptly will result in no further appointments being offered.

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Inclusivity & Right to refuse treatment

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• It is my policy to provide equal access to treatment for all - including people who might otherwise be excluded or marginalized, such as those having physical or mental disabilities or belonging to other minority groups.

• I will always do my best to provide safe, comfortable and effective treatment for all clients. A guardian or carer can be present at any time if this is helpful (required for minors)

• If I believe there is a valid reason that treatment is unsafe or inappropriate for the client or for myself or staff members I reserve the right to refuse treatment if necessary.

Gift Vouchers & Prize Vouchers for services in clinic

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• Gift Vouchers are generally non-refundable but can be exchanged for treatments or products to an equivalent or lower monetary value. This needs to be agreed at the time of booking.

• Prize Vouchers can only be used as stated on the voucher and have no monetary value

• Vouchers can be used by a nominated person if the recipient is unable to redeem them

• Vouchers need to be redeemed by the expiry date - please allow time to get booked in before the voucher expires.

• The Cancellation Policy also applies to gift and prize vouchers - if you don't show up for your appointment your voucher is invalidated and can not be used in the future.

• If you cancel your appointment with less than the required 24 hours notice or repeatedly cancel/ change bookings at short notice your voucher may be invalidated.

• If Louise is unable to fulfil your voucher before the expiry date due to illness, closure or unforseen circumstances the buyer will be contacted to be offered a refund.

Privacy

• The full privacy policy can be viewed by clicking here

• We take your privacy extremely seriously.

• Any information shared during correspondence, consultation or treatments is kept in complete confidence.

• Your personal information is kept securely and never shared with any other parties.

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