General Information
What to expect when you visit
Street parking is available close to the salon except between 10 and 11am Monday to Friday .There is a public car park next to Kelvedon Institute.
​
When you arrive come into the hairdressers and go up the stairs behind the reception desk.
Ideally please arrive 5 minutes before your appointment.
​
·If you need any help with the stairs please let Louise know on booking. Have a seat in the small waiting area at the top of the stairs.
​
·If this is your first visit we will conduct a full consultation. You will need to complete a form with your personal details, give GDPR consent on how we communicate, and sign the consent form. Most follow up treatments then start with a brief catch up and check on your reasons for coming for treatment.
We will agree on what the session will include, and you will use the bathroom and undress if required.
​
Most treatments take place lying on the massage couch. All treatments are adapted to your needs and care is taken over your comfort. If you find it difficult to lie flat or have any other concerns please contact Louise prior to your appointment so we can discuss how to help you best.
​
If your session involves the creation of personalised products Louise may be able to give youthe items at the time of your appointment or arrange for delivery or collection as necessary
At the end of your treatment you will pay - card, cash and bank transfer all accepted. You can arrange another appoinment if you wish. Self-care suggestions may be given.
​
·You will receive a check-back email after your first visit.
After-care advice
After a treatment we recommend that you plan some quiet time to rest
​
Drink plenty of water to rehydrate the body
​
Avoid stimulants such as alcohol, caffeine, tobacco
​
Do not undertake strenuous exercise afterwards the same day
Do gentle stretches and mobilizations if so advised
​
You may feel slightly worse before you feel better, feel tired/ wiped out, or experience symptoms such as headaches, muscle aches, feeling a bit low or emotional for a couple of days. This should pass
Contact your therapist if you have any concerns
Inclusivity & Right to Refuse Treatment
I will always do my best to provide safe, comfortable and effective treatment for all clients.
A guardian or carer can be present at any time if this is helpful (required for minors)
As my treatment room is located upstairs and there is no lift in the building I work in unfortunately wheelchair access is not be possible in my current clinic. I may however be able to help with products and holistic health advice via phone/videocall/email if you are not able to see me in clinic so please do make an enquiry.
​
·If I believe there is a valid reason that treatment is unsafe or inappropriate for the client or for myself or staff members I reserve the right to refuse treatment if necessary.
Any threatening, offensive or inapropriate behaviour will not be tolerated. You will be asked to leave and will not be offered further appointments.
Payment & Gift/Prize Vouchers for Services In clinic
Payment is expected at the time of the service, generally at the end of your appointment or by the end of the same day if paying by bank transfer. Payment can be made by credit/debit card/cash/BACS
​
Administration charges may apply if payments have to be chased; repeated failure to pay promptly will result in no further appointments being offered
Gift Vouchers are generally non-refundable but can be exchanged for treatments or products to an equivalent or lower monetary value. This needs to be agreed at the time of booking
​
Prize Vouchers can only be used as stated on the voucher and have no monetary value
​
Vouchers can be used by a nominated person if the recipient is unable to redeem them
​
Vouchers should be redeemed by the expiry date - please allow time to get booked in before the voucher expires.
​
The Cancellation Policy also applies to gift and prize vouchers - if you don't show up for your appointment your voucher is invalidated and can not be used in the future
If you cancel your appointment with less than the required 24 hours notice or repeatedly cancel/ change bookings at short notice your voucher may be invalidated
​
If Louise is unable to fulfil your voucher before the expiry date due to illness, closure or unforseen circumstances the buyer will be contacted to be offered an extension or a refund .
Cancellation Policy
If you need to change or cancel your appointment you can do this via the online booking system up to 48 hours before your allocated slot or please contact Louise directly with as much notice as possible
​
We try to be as flexible in terms of changes but please be aware that cancellations/ changes within 24 hours of your appointment cause loss of income so may be liable to a £30 charge depending on the circumstances. If you dont show up for your appointment you will be asked to pay the full cost .No further appointments will be offered until any charges issues have been paid.
​
If you have paid a deposit to secure your slot this may be non-refundable if you breach the cancellation policy
Repeatedly cancelling or changing appointments at short notice will result in you being blocked from the online system and no further appointments being offered
Privacy
The full privacy policy can be viewed by clicking here
​
We take your privacy extremely seriously
​
·Any information shared during correspondence, consultation or treatments is kept in complete confidence
​
Your personal information is kept securely and never shared with any other parties